Privacy policy

Version: 1.0
Last updated: 1 September 2026

At Royal Streaming AB and SchoolPlayer (“we”, “us” or “our”), we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you use SchoolPlayer, visit our websites or contact our support team.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data controller

Royal Streaming AB
Vaksalagatan 16
SE-75320 Uppsala
SWEDEN

Company registration number: 556697-4746
VAT number: SE556697474601
Email: info@royalstreaming.com

Royal Streaming AB is the data controller responsible for the processing of your personal data as described in this Privacy Policy.

2. What personal data do we collect?

Depending on how you use our services, we may collect the following types of personal data:

  • Name
  • Email address
  • Telephone number
  • Organisation or company information
  • Account and login details
  • Subscription and user information
  • Technical information about your device and app usage
  • Communications with our support or customer service teams

3. How do we collect personal data?

We collect personal data when:

  • You register an account in the app
  • An account is created for you by your organisation
  • You use our apps or services
  • You contact our customer support team
  • You complete forms on our websites
  • You communicate with us by email or telephone

Certain technical information may be collected automatically when you use our apps or websites.

4. Why do we process your personal data?

We process personal data to:

  • Provide and manage our services
  • Manage user accounts and authentication
  • Provide customer support and assistance
  • Communicate with users and customers
  • Improve functionality, performance and user experience
  • Maintain security and prevent misuse
  • Comply with legal obligations
  • Manage billing and contractual relationships

5. Legal basis for processing

We only process personal data where there is a lawful basis under applicable data protection legislation. Depending on the purpose, processing may be based on:

  • Performance of a contract (Article 6(1)(b) GDPR) – where processing is necessary to provide the app and services available to the user or their organisation.
  • Legal obligation (Article 6(1)(c) GDPR) – where processing is necessary to comply with obligations imposed by law or regulatory authorities.
  • Legitimate interests (Article 6(1)(f) GDPR) – where processing is necessary to maintain the functionality, stability and security of the Service, prevent misuse and fraud, troubleshoot technical issues, and analyse and improve our services. In such cases, we assess our legitimate interests against the rights and freedoms of the individuals concerned to ensure that those rights and freedoms are not overridden.
  • Consent (Article 6(1)(a) GDPR) – where applicable law requires consent for specific processing activities. You may withdraw your consent at any time.

6. How long do we retain personal data?

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

Account information is generally retained for as long as the account or the organisation associated with it remains active, and subsequently for as long as necessary to address any contractual, support-related or legal matters.

Technical information, logs and usage data are retained only for as long as needed for security, troubleshooting, analysis and service development.

When personal data is no longer required, it is deleted or anonymised in accordance with our internal procedures and applicable legislation.

7. Sharing personal data

To provide, operate, protect and develop our services, we may share personal data with trusted service providers and partners, including those providing:

  • Hosting, infrastructure and cloud services
  • IT and platform services
  • Customer service and support
  • Error reporting and security services
  • Analytics and reporting
  • Communication services
  • Billing and financial systems

Such providers may only process personal data to the extent necessary to deliver their services, in accordance with our instructions and applicable data protection legislation.

We never sell personal data to third parties.

8. International data transfers

We primarily process personal data within the European Union (EU) and European Economic Area (EEA).

Where personal data is transferred to countries outside the EU/EEA, we ensure that the transfer is supported by a valid transfer mechanism under the GDPR, such as the European Commission’s Standard Contractual Clauses or an applicable adequacy decision.

9. Your rights

Under applicable data protection legislation, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate personal data
  • Request deletion of your personal data where applicable
  • Object to certain types of processing
  • Request restriction of the processing of your personal data
  • Request data portability
  • Withdraw your consent
  • Lodge a complaint with the Swedish Authority for Privacy Protection (IMY)

If you have any questions about your rights, please contact us at: support@royalstreaming.com

10. Account and data deletion

You have the right to request the deletion of your account and associated personal data, subject to applicable legal requirements and our statutory obligations.

You can request the deletion of your account and associated personal data by contacting us at support@royalstreaming.com.

When an account is deleted, we remove or anonymise personal data that no longer needs to be retained. Certain information may need to be retained for a limited period to comply with legal obligations, manage legal claims, maintain IT security or prevent misuse.

11. Security

We use technical and organisational security measures to protect personal data against unauthorised access, loss, misuse or alteration.

Access to personal data is restricted to authorised personnel and trusted service providers where necessary for the performance of their duties.

12. Children’s privacy

SchoolPlayer is intended for professional users, organisations, school staff and educators.

Our services are not intended for children to register or manage their own accounts.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business operations.

The latest version will always be available through our apps and websites.

14. Contact

If you have any questions about this Privacy Policy or how we process personal data, please contact us.

SchoolPlayer – part of Royal Streaming AB
Email: support@royalstreaming.com
Websites: schoolplayer.io & royalstreaming.com